- Saturday 2/1/2025
- Time: 9:00 am - 12:00 pm
- Course Code: 718SL
- Cost: $130
- Credits: 3 CE Hours
Dentists are Judged By Everything But Their Quality of Care: How Do You Rate?
Jennifer de St. Georges, MS is a practice management consultant, a contributing editor for Dentistry Today, and an international lecturer.
Jenny has maintained her global reputation for decades by sharing her dental proactive management approach, practical systems that deliver results and communication techniques that turn happy patients into practice ambassadors…..and a referral practice is born.
Jenny’s reputation for ‘telling it like it is’ ensures that you will have a content-driven, practical, and entertaining day.
Today’s dental marketing experts infer social media, SEO and bigger websites deliver more patients. Getting the phone to ring may be easy! Turning a telephone inquiry into a patient accepting both treatment options and cost, takes a higher level of expertise. To avoid being a practice with a revolving door, fighting to keep the schedule filled, practices committed to building a referral base will do well, in spite of all the changes being felt in dentistry today.
- List the four rules for new patient callers and answers for the ten common patient phone call questions
- Discuss the 20 Point Checklist a potential patient uses to analyze if their needs were met
- Implement a program to find the ‘lost patients’ in your practice
- Discover how exit interviews can be your best marketing tool
- Learn how to encourage your patients to spread the word about your practice
Recommended Audience: Assistant, Dentist, Hygienist, Office
The CareCredit grant has been applied to this course.
The Massachusetts Dental Society is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.