- Saturday 1/27/2024
- Time: 10:00 am - 12:00 pm
- Course Code: 767SL
- Cost: No Charge
- Room Location: BCEC Exhibit Floor Classroom H
- Credits: 2 CE Hours
OMG I Got A Bad Review: What Do I Do?
Leonard Tau, DMD is a dentist, consultant, speaker, and practice owner. He lectures nationally and internationally on internet marketing, social media, and reputation marketing.
It doesn’t matter how hard you work or how well you treat patients, it’s only a matter of time before someone leaves you a negative review.
It happens to everyone. It’s only a matter of time.
Unfortunately, many practice owners make one of several big mistakes when this happens… some that cause even more reputation harm… others that can even get them into legal trouble.
The truth is, the perfect practice is not the one with perfect reviews; it’s the one that deals with reviews perfectly.
So what’s the perfect response?
In OMG! I Got A Bad Review. What Should I Do? I’ll show you exactly what to do. I’ll teach you how to assess the situation, plan your response, and execute best practices so you can solve negative reviews, earn better reviews, and use all those new positive reviews to increase productions and earn even more new and happy patients.
- Why Your Online Reputation Is Important (And How It Impacts Profits)
- How Online Review Websites Work
- How To Handle Negative Reviews
- How To Create Systems in Your Office To Get Patients To Leave Feedback for You
- How to Monitor and Manage Your Online Reputation
Recommended Audience: Dentist
Ambient Noise Disclaimer: Please note that this course will be held on the Exhibit Hall Floor and will be subject to ambient noise.
The Birdeye grant has been applied to this course.
The Massachusetts Dental Society is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.