- Friday 1/26/2024
- Time: 2:00 - 5:00 pm
- Course Code: 556RL
- Cost: $129
- Room Location: BCEC Room 253 AB
- Credits: 3 CE Hours
WOW NOW : Jaw-Dropping Patient Service Excellence
Kelli Vrla, CSP, Texas born Road Warrior for Workplace Engagement, helps hardworking healthcare professionals Tap IN, Tune IN & Turn ON patient satisfaction and TEAM BUILDING! She can be found giving festive seminars to unsuspecting passengers on delayed flights to an Engagement Keynote or Workshop. As a kick-off morning show host, Kelli energized listeners on the nation's first all-women talk radio show. Kelli helps you enhance LEADERSHIP & STAFF skills TO WOW NOW LEVELS.
It costs five times as much to get a patient as it does to keep one.
This festive-fun presentation will engage and delight with fresh-look tools to serve up WOW-NOW helpings of patient care, ultimately boosting your bottom line. The key to rapport-building is like a muscle you can continue to improve, while sharpening your skills to enhance patient relations. Learn quick-&-easy, hit-the-ground-running techniques to help you keep your day on-track. Meaty content delivered with a festive flare.
- Expand and customize a WOW NOW awareness
- Establish and understand who our “patient” really is: Internally and Externally
- Manage even the hardest-to-please people in your world
- Create rapport and increase productivity and practice the art of smooth recovery when folks aren’t always happy campers
- Optimize streamlined communication
- Learn how to stay cool amidst the chaos
Recommended Audience: Assistant, Dentist, Hygienist, Office
Handouts are available for this course. Download Now
The Massachusetts Dental Society is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.