Navigating Difficult Patient Encounters to Avoid Litigation
Thursday, January 30, 2025
2:00 – 4:00 pm
Course Code:
362TL
Cost:
$94.00
Credits:
2
CE Hours
Using a series of real case studies and also responding to questions and scenarios from the audience, the panel of presenters will discuss key patient risk management principles to avoid Board complaints and litigation.
Speakers
Learning Objectives:
- Determine how patient selection plays an important role in meeting the standard of care
- List techniques for early resolution of patient complaints
- Learn what behaviors are effective in communicating with difficult patients
- Review how patient noncompliance can lead to malpractice allegations
- Understand how cultural or health literacy issues might manifest as inappropriate behaviors and how to effectively navigate those situations
- Discuss the importance of documentation in dealing with difficult patients
- Identify what behaviors are sufficient to terminate the dentist-patient relationship and how to dismiss patients without abandoning them
- Describe the ethical principles and professional obligations in dentistry
*Attendees will be eligible for 5% risk management discount on their professional liability premium with EDIC.
The Massachusetts’s Dental Society is an ADA Corp Recognized Provider
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at
ADA.org/CERP